Tuesday, July 12th, 2011 My concerns immediately multiplied and I couldn't help but think that this might lead to the wrong operation or the removal of body parts that I would prefer to keep....This exemplified my experiences with the NHS information systems. The people are generally incredibly good but the processes and information systems are patchy, unreliable and usually paper-based.
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Thursday, June 2nd, 2011 Transparency is about much more than just putting transactions online. Video has the potential to give you a seat at the table alongside decision makers. But do we understand how to get the best from this powerful medium?
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Friday, April 29th, 2011 What can be done to improve the success rate of government IT projects? This is not a new question but it has become even more pertinent given the challenges facing the public sector today.....In 2009 as part of the Operational Efficiency Programme, HM Treasury estimated that savings of around £3.2 billion should be achievable without compromising the quality of frontline public services, which is 20% of the £16 billion spent annually on government IT.
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News
Tuesday, July 12th, 2011 Lord Bichard says that the public services are still overly expensive and inefficient, and that they are still too focused on squeezing efficiency rather than transforming delivery. [Read More...]
Friday, June 10th, 2011 Amyas Morse, the Comptroller and Auditor General - "The time taken to respond to calls has until recently been the be all and end all of measuring the performance of ambulance services. Illustrating the principle that what gets measured, gets done, the result has been a rapid response to urgent and emergency calls. However, this led to an increase in the number of multiple responses to incidents equating to millions of unnecessary ambulance journeys.” [Read More...]
Monday, May 16th, 2011 Chancellor of the Exchequer, George Osborne – “Our ambition is to become the world leader in open data, and accelerate the accountability revolution that the internet age has unleashed.” [Read More...]
Upcoming Events
“Good performance management is about people. It’s about obtaining ownership and commitment to the task, project or service. It’s about providing clarity and purpose – and it’s about recognition.
But it’s about information too. The cost of data is lower than ever before and customers have unparalleled opportunities to provide feedback on services, factors that will transform performance management and decision-making.
I am a strong supporter of the Public Sector Performance Management Forum. It provides the means to engage senior practitioners and share good practices, and it has the potential to use the combined expertise of the Forum to bring about a step change in public sector performance management.”
Lord Bichard
What’s different about public sector performance management? (video, courtesy of EPM TV)
Welcome to thePublic Sector Performance Management Forum
Aims
The overall aims of the Forum are to create a network of expertise in Public Sector Performance Management and to support the sharing of ideas, experience and good practice.
Why has the Forum been formed?
Over the coming months and years all public sector bodies will be under sustained pressure to deliver more without a corresponding increase in resources, bridging the gap through efficiency improvements and introducing new ways of working. In this environment, effective performance management is vital.
“Good performance management is about people. It’s about obtaining ownership and commitment to the task, project or service. It’s about providing clarity and purpose – and it’s about recognition. 
